OBJECTIVE: Technical Writer / Technical Editor

QUALIFICATIONS:

• More than nine years’ experience in editing, writing, and designing technical documentation.
• Analytical, methodical, and resourceful approach to problem-solving, identifying and documenting root causes and corrective actions to meet short- and long-term business and system requirements.
• Proven success as a business / systems analyst for more than seven years, providing a well-balanced understanding of business relationships, business requirements, and technical solutions.
• More than five years’ experience in project management.
• Exceptional communication skills, including oral, written, and interpersonal. Includes more than two years’ experience training the trainer on newly developed applications.
• Creative and skilled in web page design and prototyping.

EXPERIENCE:

CONTRACTOR
Sr. Business Systems Analyst (Corporate Express) Broomfield, CO 5/2004 – 11/2004
• Developed business requirements for Access-based sales compensation application. Wrote and edited requirements, use cases, and traceability matrices for upgrades and new releases. Assisted third-party vendor in identifying requirements for web-based compensation application.

Technical Editor (LSI Logic, Inc.) Boulder, CO 3/2004 – 5/2004
• Edited technical documentation for 15 technical writers for storage documentation, including user guides, site preparation guides, installation guides, and various other technical documents. Served on a committee working with third-party vendor to establish publication criteria for collaborative effort.

GREAT-WEST HEALTHCARE, INC. 6/2003 - 3/2004
Senior Business Analyst
• Authored business and functional requirements with supporting diagram use cases (data modeling), traceability matrices, and training manuals for new Provider Portal web-based application.
• Liaison between the business needs (business users and sponsor) and the technical solutions (development and testing staff), ensuring technical solutions satisfied business requirements.
• Developed training material and trained the trainers on newly developed application.
• Developed web-based application prototypes using pure HTML and DreamWeaver software.

CONTRACTOR (Bureau of Indian Affairs through ACS - GSD)
Systems Analyst, 3/2002 – Present
• Authored business and system requirements analyses and functional specifications with supporting business process flows (data modeling), traceability matrices, risk analyses, and concept of operations for irrigation billing system utilizing government standards, processes, and procedures.
• Authored design documentation, including program specs; and developed detailed front-end prototype, translating business needs into web-based application software requirements.
• Liaison between the business needs (encompassing clients throughout western US) and the technical solutions (development staff), ensuring technical solutions satisfied business requirements.
• Presented prototype design to business users, including national Department of Interior audience.
• Led initiative to research and analyze potential third-party software products for major billing system; provided analysis and recommendation to customer, which was approved by the client.

CSG SYSTEMS, INC.
Systems Analyst / Software Engineer, 2000 - 2002
• Analyzed and wrote technical documentation for root cause analyses on customer support issues.
• Team leader for telephony Level II customer support team, supporting telecommunications billing system software, administering technical solutions for business requirements. Trained and provided analytical and technical support to other team members. Managed projects requiring development.
• Earned CSG’s “Team Bravo” award for outstanding contribution to company objectives and providing highest standards of quality service and teamwork.

Business Analyst, 1998 - 2000
• Managed $14M operational budget. Utilized variance, ROI, and cost reporting by project, program, and division for budget administration. Oversaw budget meetings to all levels of management.
• Supervised budget and administrative team in providing budget and full office administrative support to telephony division; responsible for supervising one to three employees.

CONTRACTOR (Ball Aerospace & Renaissance Health Care – two 6-month contracts)
Program / Project Manager, 1997 - 1998
• Managed government video and antenna projects ranging in size from $100K to $4-million.
• Prepared and presented monthly sales and profit reports, weekly labor reports, and monthly estimated actual and true costs. All projects came in under budget and met schedule requirements.
• Developed and implemented initial 5-year budget for start-up company. Established accounting system and human resources processes, and managed initial private stock offering.

UNIVERSITY CORPORATION FOR ATMOSPHERIC RESEARCH (UCAR / NCAR)
Business Analyst, 1995 – 1997
• Managed multiple-account budgets for Human Resources department representing more than $1.7M annually. Managed $17M proposal to DOE for minority student mentoring program.
• Managed administrative team (ranging between 1 and 7 employees) in providing problem resolutions and customer support to all company employees and visitors.

EG&G ROCKY FLATS, INC.
Human Resources Administrator, 1991 – 1995 (Maintained “L” Security Clearance)
• Administered all human resources generalist activities (including salaried compensation, employee relations, labor issues with hourly employees, performance appraisal oversight, and hiring and terminating employees) for science division consisting of more than 90 employees.

DESKTOP PUBLISHING
Tech Writer / Editor / Typographer / Desktop Publisher, 1982 - 1991

EDUCATION:

Bachelor of Science, Business Administration
University of Denver – Denver, Colorado
Graduated magna cum laude

Continuing Professional Development: Project Management, Marketing Management, Statistics (including nonparametric), Technical Writing, Oracle for Experienced SQL Users, Fundamentals of Unix, Introduction to Oracle – SQL / PLSQL, Introduction to Java, Introduction to ArcGIS.

SOFTWARE / OS PROFICIENCY:

Software: Microsoft Word, Excel (w/ Megastat), PowerPoint, Project, Access; Dreamweaver MX; PhotoShop; Quark Express; Forest & Trees Reporting Tool; VB; Visio; Quickbooks; Bi-Tech Accounting

Operating Systems: Windows 95, 98, NT, XP, 2000; Unix

Programming Languages: HTML; Visual Basic 6.0; SQL and PL/SQL; C++ (beginner level).

REFERENCES:

Available on request.